Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 930 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) camera at eye level (b) calling late at night (c) saying bye before ending (d) a quiet place for calls
2. 2.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) eating while on a call (d) saying bye before ending
3. 3.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
4. 4.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
5. 5.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
6. 6.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) speaking clearly (d) calling late at night
7. 7.📞 Which of these shows poor call manners? (a) speaking clearly (b) hanging up without bye (c) camera at eye level (d) saying bye before ending
8. 8.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) “Is this a good time?” (d) camera at the ceiling
9. 9.🔍 Which is the odd one out? (a) muting when not talking (b) hanging up without bye (c) camera at the ceiling (d) calling late at night
10. 10.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
11. 11.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
12. 12.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
13. 13.🔍 Which is the odd one out? (a) calling late at night (b) a quiet place for calls (c) eating while on a call (d) shouting into the phone
14. 14.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
15. 15.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) only the time (d) nothing
16. 16.True or false: “speaking clearly” shows good call manners. (a) False (b) True
17. 17.True or false: “camera at eye level” shows good call manners. (a) False (b) True
18. 18.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
19. 19.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
20. 20.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
21. 21.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) a quiet place for calls (d) hanging up without bye
22. 22.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
23. 23.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) eating while on a call (d) “Is this a good time?”
24. 24.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
25. 25.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
26. 26.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) shouting into the phone (d) “Is this a good time?”
27. 27.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying your name first (c) camera at eye level (d) a quiet place for calls
28. 28.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
29. 29.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
30. 30.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
31. 31.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
32. 32.📞 Which of these shows poor call manners? (a) camera at eye level (b) loud TV behind you (c) a quiet place for calls (d) saying bye before ending
33. 33.📞 Which of these shows poor call manners? (a) side talk during a call (b) saying your name first (c) saying bye before ending (d) camera at eye level
34. 34.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
35. 35.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
36. 36.🔍 Which is the odd one out? (a) camera at the ceiling (b) speaking clearly (c) saying your name first (d) muting when not talking
37. 37.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) “He’s out. Bye.” (d) hang up at once
38. 38.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) hanging up without bye (d) muting when not talking
39. 39.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
40. 40.📞 Which of these shows good call manners? (a) saying your name first (b) hanging up without bye (c) shouting into the phone (d) eating while on a call

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