Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 931 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “side talk during a call” shows good call manners. (a) False (b) True
2. 2.📞 Which of these shows poor call manners? (a) hanging up without bye (b) saying your name first (c) muting when not talking (d) “Is this a good time?”
3. 3.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) tell them your school (d) chat for a while
4. 4.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) hang up at once (d) “He’s out. Bye.”
5. 5.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
6. 6.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
7. 7.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
8. 8.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 100000 (d) 123
9. 9.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
10. 10.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
11. 11.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
12. 12.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) saying your name first (d) camera at the ceiling
13. 13.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
14. 14.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
15. 15.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
16. 16.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) “Who are you?” (d) hang up silently
17. 17.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
18. 18.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) speaking clearly (d) calling late at night
19. 19.True or false: “saying your name first” shows good call manners. (a) False (b) True
20. 20.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
21. 21.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) speaking clearly (d) hanging up without bye
22. 22.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) shouting into the phone (d) camera at eye level
23. 23.📞 Which of these shows poor call manners? (a) saying bye before ending (b) loud TV behind you (c) camera at eye level (d) saying your name first
24. 24.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
25. 25.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
26. 26.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
27. 27.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
28. 28.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) a quiet place for calls (d) calling late at night
29. 29.🔍 Which is the odd one out? (a) camera at eye level (b) shouting into the phone (c) muting when not talking (d) a quiet place for calls
30. 30.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) camera at the ceiling (d) saying your name first
31. 31.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
32. 32.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) calling late at night (d) loud TV behind you
34. 34.True or false: “eating while on a call” shows good call manners. (a) True (b) False
35. 35.True or false: “saying your name first” shows poor call manners. (a) True (b) False
36. 36.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
37. 37.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
38. 38.🔍 Which is the odd one out? (a) “Is this a good time?” (b) calling late at night (c) camera at the ceiling (d) eating while on a call
39. 39.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying your name first (c) hanging up without bye (d) eating while on a call
40. 40.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students