Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 932 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) muting when not talking (d) camera at the ceiling
2. 2.🔍 Which is the odd one out? (a) a quiet place for calls (b) eating while on a call (c) saying your name first (d) camera at eye level
3. 3.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) side talk during a call (d) camera at eye level
4. 4.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
5. 5.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
6. 6.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
7. 7.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) speaking clearly (d) side talk during a call
9. 9.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
10. 10.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) only the time (d) name, number, message
11. 11.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
12. 12.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
13. 13.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
14. 14.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) hanging up without bye (d) a quiet place for calls
15. 15.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
16. 16.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 100000 (d) 999999
17. 17.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
18. 18.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
19. 19.True or false: “camera at eye level” shows good call manners. (a) False (b) True
20. 20.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
21. 21.📞 Which of these shows poor call manners? (a) muting when not talking (b) eating while on a call (c) “Is this a good time?” (d) a quiet place for calls
22. 22.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
23. 23.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
24. 24.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
25. 25.True or false: “muting when not talking” shows good call manners. (a) False (b) True
26. 26.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
27. 27.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) tell them the address (d) say no, tell a parent
28. 28.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
29. 29.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
30. 30.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
31. 31.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) a quiet place for calls (d) camera at the ceiling
32. 32.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
33. 33.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
34. 34.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
35. 35.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
36. 36.True or false: “calling late at night” shows good call manners. (a) True (b) False
37. 37.📞 Which of these shows good call manners? (a) saying bye before ending (b) camera at the ceiling (c) calling late at night (d) side talk during a call
38. 38.🔍 Which is the odd one out? (a) side talk during a call (b) loud TV behind you (c) eating while on a call (d) “Is this a good time?”
39. 39.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) “Is this a good time?” (d) camera at the ceiling
40. 40.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) saying your name first (d) speaking clearly

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