Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 935 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying bye before ending (c) saying your name first (d) speaking clearly
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
3. 3.📞 Which of these shows good call manners? (a) muting when not talking (b) eating while on a call (c) calling late at night (d) loud TV behind you
4. 4.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) muting when not talking (d) calling late at night
5. 5.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
6. 6.🔍 Which is the odd one out? (a) muting when not talking (b) side talk during a call (c) a quiet place for calls (d) saying your name first
7. 7.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
8. 8.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) saying your name first (d) calling late at night
9. 9.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
10. 10.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
11. 11.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
12. 12.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
13. 13.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
14. 14.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) your own mood (d) nothing
15. 15.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
16. 16.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
17. 17.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) “Is this a good time?” (d) side talk during a call
18. 18.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at the ceiling (c) “Is this a good time?” (d) muting when not talking
19. 19.True or false: “saying your name first” shows poor call manners. (a) True (b) False
20. 20.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
21. 21.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
22. 22.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
23. 23.True or false: “side talk during a call” shows good call manners. (a) False (b) True
24. 24.True or false: “calling late at night” shows good call manners. (a) True (b) False
25. 25.True or false: “calling late at night” shows poor call manners. (a) False (b) True
26. 26.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
27. 27.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) saying your name first (d) loud TV behind you
29. 29.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) shouting into the phone (d) speaking clearly
30. 30.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) “Sorry, wrong number.” (d) call again and again
31. 31.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
32. 32.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
33. 33.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
34. 34.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
35. 35.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
36. 36.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) hanging up without bye (d) muting when not talking
37. 37.True or false: “muting when not talking” shows good call manners. (a) False (b) True
38. 38.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
39. 39.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) “Is this a good time?” (d) loud TV behind you
40. 40.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) speaking clearly (c) loud TV behind you (d) saying bye before ending

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students