Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 936 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
2. 2.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
3. 3.True or false: “speaking clearly” shows good call manners. (a) False (b) True
4. 4.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
5. 5.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
6. 6.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) “Who are you?” (d) hang up silently
7. 7.True or false: “saying your name first” shows good call manners. (a) False (b) True
8. 8.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “He’s out. Bye.” (d) “May I take a message?”
9. 9.📞 Which of these shows good call manners? (a) side talk during a call (b) muting when not talking (c) loud TV behind you (d) calling late at night
10. 10.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) calling late at night (d) saying bye before ending
11. 11.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
12. 12.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
13. 13.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
14. 14.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) a quiet place for calls (d) loud TV behind you
15. 15.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) switch off the screen (d) leave the class
16. 16.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
17. 17.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
18. 18.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) calling late at night (d) camera at eye level
19. 19.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
20. 20.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) side talk during a call (b) a quiet place for calls (c) calling late at night (d) eating while on a call
22. 22.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) loud TV behind you (d) camera at eye level
23. 23.📞 Which of these shows good call manners? (a) calling late at night (b) saying your name first (c) side talk during a call (d) eating while on a call
24. 24.📞 Which of these shows poor call manners? (a) side talk during a call (b) muting when not talking (c) a quiet place for calls (d) speaking clearly
25. 25.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
26. 26.🔍 Which is the odd one out? (a) speaking clearly (b) eating while on a call (c) side talk during a call (d) loud TV behind you
27. 27.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) eating while on a call (d) muting when not talking
28. 28.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
29. 29.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
30. 30.True or false: “muting when not talking” shows good call manners. (a) False (b) True
31. 31.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
32. 32.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
33. 33.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
34. 34.True or false: “calling late at night” shows poor call manners. (a) False (b) True
35. 35.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 112 (d) 999999
36. 36.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
37. 37.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
38. 38.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
39. 39.True or false: “side talk during a call” shows good call manners. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) saying your name first (d) camera at the ceiling

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