Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 937 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) side talk during a call (d) speaking clearly
2. 2.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
3. 3.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
4. 4.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “Who cares?” (d) “He’s out. Bye.”
5. 5.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
6. 6.True or false: “calling late at night” shows poor call manners. (a) True (b) False
7. 7.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 112 (d) 123
8. 8.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) muting when not talking (d) eating while on a call
9. 9.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
10. 10.📞 Which of these shows good call manners? (a) camera at the ceiling (b) speaking clearly (c) side talk during a call (d) hanging up without bye
11. 11.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
12. 12.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
13. 13.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
14. 14.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
15. 15.True or false: “saying your name first” shows poor call manners. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) side talk during a call (d) hanging up without bye
17. 17.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) camera at the ceiling (d) “Is this a good time?”
18. 18.True or false: “side talk during a call” shows good call manners. (a) False (b) True
19. 19.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
20. 20.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) saying your name first (d) side talk during a call
21. 21.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) eating while on a call (d) saying your name first
22. 22.🔍 Which is the odd one out? (a) camera at eye level (b) muting when not talking (c) “Is this a good time?” (d) shouting into the phone
23. 23.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
24. 24.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) eating while on a call (d) muting when not talking
25. 25.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
26. 26.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) hang up silently (d) call again and again
27. 27.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
28. 28.📞 Which of these shows good call manners? (a) a quiet place for calls (b) eating while on a call (c) side talk during a call (d) camera at the ceiling
29. 29.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
30. 30.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
31. 31.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
32. 32.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
33. 33.🔍 Which is the odd one out? (a) hanging up without bye (b) saying bye before ending (c) camera at eye level (d) a quiet place for calls
34. 34.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
35. 35.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
36. 36.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
37. 37.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
38. 38.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
39. 39.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
40. 40.True or false: “side talk during a call” shows poor call manners. (a) False (b) True

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students