Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 938 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
2. 2.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
3. 3.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
4. 4.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
5. 5.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) shouting into the phone (d) “Is this a good time?”
6. 6.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
7. 7.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) saying bye before ending (d) hanging up without bye
8. 8.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) speaking clearly (d) loud TV behind you
9. 9.True or false: “saying your name first” shows poor call manners. (a) True (b) False
10. 10.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) your own mood (d) only the time
11. 11.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
12. 12.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) chat for a while (d) tell them the address
13. 13.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
14. 14.True or false: “eating while on a call” shows good call manners. (a) False (b) True
15. 15.True or false: “muting when not talking” shows good call manners. (a) False (b) True
16. 16.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
17. 17.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
18. 18.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) camera at the ceiling (d) “Is this a good time?”
19. 19.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) calling late at night (d) speaking clearly
20. 20.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
21. 21.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
22. 22.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
23. 23.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) a quiet place for calls (d) side talk during a call
25. 25.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) calling late at night (d) camera at eye level
26. 26.True or false: “calling late at night” shows good call manners. (a) True (b) False
27. 27.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
28. 28.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
29. 29.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
30. 30.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) hang up silently (d) call again and again
31. 31.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
32. 32.📞 Which of these shows poor call manners? (a) speaking clearly (b) shouting into the phone (c) saying bye before ending (d) saying your name first
33. 33.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
34. 34.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
35. 35.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
36. 36.🔍 Which is the odd one out? (a) calling late at night (b) hanging up without bye (c) a quiet place for calls (d) camera at the ceiling
37. 37.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
38. 38.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) loud TV behind you (d) saying your name first
40. 40.True or false: “muting when not talking” shows poor call manners. (a) True (b) False

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