Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 939 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) a quiet place for calls (b) calling late at night (c) shouting into the phone (d) eating while on a call
2. 2.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
3. 3.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
4. 4.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
5. 5.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
6. 6.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) side talk during a call (d) “Is this a good time?”
7. 7.True or false: “saying your name first” shows poor call manners. (a) True (b) False
8. 8.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
9. 9.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
10. 10.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
11. 11.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 100000 (d) 123
12. 12.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
13. 13.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
14. 14.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) shouting into the phone (d) saying your name first
15. 15.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) saying bye before ending (d) eating while on a call
16. 16.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
17. 17.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
18. 18.🔍 Which is the odd one out? (a) “Is this a good time?” (b) loud TV behind you (c) hanging up without bye (d) shouting into the phone
19. 19.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) speaking clearly (d) eating while on a call
20. 20.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) saying your name first (d) camera at the ceiling
21. 21.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
22. 22.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
23. 23.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
24. 24.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
25. 25.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
26. 26.🔍 Which is the odd one out? (a) side talk during a call (b) speaking clearly (c) “Is this a good time?” (d) camera at eye level
27. 27.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) switch off the screen (d) shout over the noise
28. 28.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
29. 29.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) loud TV behind you (d) camera at eye level
30. 30.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) saying bye before ending (d) camera at the ceiling
31. 31.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) call again and again (d) “Sorry, wrong number.”
32. 32.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) calling late at night (c) camera at eye level (d) “Is this a good time?”
33. 33.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
34. 34.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
35. 35.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) speaking clearly (d) hanging up without bye
36. 36.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
37. 37.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
38. 38.📞 Which of these shows good call manners? (a) side talk during a call (b) muting when not talking (c) hanging up without bye (d) eating while on a call
39. 39.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
40. 40.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners

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