Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 940 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) hanging up without bye (d) muting when not talking
2. 2.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
3. 3.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
4. 4.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
5. 5.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) mute your microphone (d) switch off the screen
6. 6.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
7. 7.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
8. 8.📞 Which of these shows poor call manners? (a) calling late at night (b) a quiet place for calls (c) speaking clearly (d) muting when not talking
9. 9.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
10. 10.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) eating while on a call (d) camera at eye level
11. 11.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying bye before ending (c) loud TV behind you (d) calling late at night
12. 12.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
13. 13.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) muting when not talking (b) eating while on a call (c) shouting into the phone (d) hanging up without bye
15. 15.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) shouting into the phone (d) a quiet place for calls
16. 16.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
17. 17.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
18. 18.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
19. 19.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) only the time (d) name, number, message
20. 20.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) saying bye before ending (d) camera at the ceiling
21. 21.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) camera at the ceiling (d) “Is this a good time?”
22. 22.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
23. 23.🔍 Which is the odd one out? (a) side talk during a call (b) speaking clearly (c) camera at eye level (d) “Is this a good time?”
24. 24.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
25. 25.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
26. 26.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
27. 27.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) a quiet place for calls (d) calling late at night
28. 28.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
29. 29.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
30. 30.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
31. 31.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) camera at eye level (d) shouting into the phone
32. 32.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) side talk during a call (c) shouting into the phone (d) eating while on a call
33. 33.True or false: “eating while on a call” shows good call manners. (a) True (b) False
34. 34.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “He’s out. Bye.” (d) “Who cares?”
35. 35.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
36. 36.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) side talk during a call (d) speaking clearly
37. 37.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
38. 38.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) side talk during a call (d) speaking clearly
39. 39.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
40. 40.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are

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