Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 941 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “He’s out. Bye.” (d) “Who cares?”
2. 2.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
3. 3.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
4. 4.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at eye level (c) speaking clearly (d) loud TV behind you
5. 5.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
6. 6.🔍 Which is the odd one out? (a) side talk during a call (b) loud TV behind you (c) saying your name first (d) eating while on a call
7. 7.📞 Which of these shows poor call manners? (a) hanging up without bye (b) speaking clearly (c) saying your name first (d) a quiet place for calls
8. 8.True or false: “speaking clearly” shows good call manners. (a) False (b) True
9. 9.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
10. 10.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) muting when not talking (d) calling late at night
11. 11.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
12. 12.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) muting when not talking (d) eating while on a call
13. 13.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) saying your name first (d) shouting into the phone
14. 14.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) shouting into the phone (d) saying bye before ending
15. 15.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
16. 16.True or false: “saying your name first” shows good call manners. (a) True (b) False
17. 17.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
18. 18.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
19. 19.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) hang up silently (d) “Who are you?”
20. 20.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) switch off the screen (d) shout over the noise
21. 21.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
22. 22.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
23. 23.🔍 Which is the odd one out? (a) muting when not talking (b) calling late at night (c) saying your name first (d) speaking clearly
24. 24.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) shouting into the phone (d) speaking clearly
25. 25.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
26. 26.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
27. 27.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
28. 28.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
29. 29.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) side talk during a call (d) muting when not talking
30. 30.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
31. 31.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) name, number, message (d) only the time
32. 32.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
33. 33.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) eating while on a call (d) side talk during a call
34. 34.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) camera at the ceiling (d) camera at eye level
35. 35.📞 Which of these shows good call manners? (a) shouting into the phone (b) saying your name first (c) camera at the ceiling (d) eating while on a call
36. 36.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
37. 37.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
38. 38.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
39. 39.🔍 Which is the odd one out? (a) muting when not talking (b) loud TV behind you (c) saying your name first (d) a quiet place for calls
40. 40.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners

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