Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 942 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) shouting into the phone (d) camera at eye level
2. 2.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
3. 3.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
4. 4.True or false: “saying your name first” shows poor call manners. (a) False (b) True
5. 5.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
6. 6.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
7. 7.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
8. 8.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
9. 9.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) speaking clearly (d) eating while on a call
10. 10.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
11. 11.True or false: “eating while on a call” shows good call manners. (a) False (b) True
12. 12.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) hanging up without bye (b) “Is this a good time?” (c) camera at eye level (d) muting when not talking
14. 14.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) eating while on a call (d) loud TV behind you
15. 15.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) camera at the ceiling (d) “Is this a good time?”
16. 16.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
17. 17.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) side talk during a call (d) saying bye before ending
19. 19.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
20. 20.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
21. 21.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) camera at eye level (d) loud TV behind you
22. 22.True or false: “calling late at night” shows poor call manners. (a) False (b) True
23. 23.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
24. 24.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
25. 25.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
26. 26.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
27. 27.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
28. 28.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Who are you?” (d) “Sorry, wrong number.”
29. 29.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) speaking clearly (d) shouting into the phone
30. 30.True or false: “speaking clearly” shows good call manners. (a) False (b) True
31. 31.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
32. 32.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
33. 33.🔍 Which is the odd one out? (a) eating while on a call (b) camera at eye level (c) “Is this a good time?” (d) speaking clearly
34. 34.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) saying your name first (d) shouting into the phone
35. 35.True or false: “muting when not talking” shows good call manners. (a) True (b) False
36. 36.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
37. 37.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
38. 38.📞 Which of these shows good call manners? (a) loud TV behind you (b) a quiet place for calls (c) calling late at night (d) shouting into the phone
39. 39.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) camera at eye level (d) side talk during a call
40. 40.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners

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