Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 943 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) hanging up without bye (d) a quiet place for calls
2. 2.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
3. 3.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) “Is this a good time?” (d) calling late at night
4. 4.True or false: “saying your name first” shows good call manners. (a) True (b) False
5. 5.True or false: “camera at eye level” shows good call manners. (a) True (b) False
6. 6.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) side talk during a call (d) “Is this a good time?”
7. 7.📞 Which of these shows poor call manners? (a) loud TV behind you (b) a quiet place for calls (c) “Is this a good time?” (d) saying your name first
8. 8.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 100000 (d) 112
9. 9.True or false: “calling late at night” shows poor call manners. (a) True (b) False
10. 10.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) camera at the ceiling (d) camera at eye level
11. 11.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) tell them the address (d) chat for a while
12. 12.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
13. 13.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
14. 14.🔍 Which is the odd one out? (a) camera at eye level (b) shouting into the phone (c) calling late at night (d) hanging up without bye
15. 15.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
16. 16.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
17. 17.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
18. 18.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
19. 19.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) camera at the ceiling (d) saying bye before ending
20. 20.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) eating while on a call (d) saying bye before ending
21. 21.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
22. 22.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) a quiet place for calls (d) calling late at night
23. 23.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
24. 24.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) saying your name first (d) camera at eye level
25. 25.True or false: “side talk during a call” shows good call manners. (a) False (b) True
26. 26.True or false: “saying your name first” shows poor call manners. (a) True (b) False
27. 27.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
28. 28.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
29. 29.🔍 Which is the odd one out? (a) calling late at night (b) shouting into the phone (c) “Is this a good time?” (d) eating while on a call
30. 30.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) speaking clearly (d) calling late at night
31. 31.📞 Which of these shows good call manners? (a) loud TV behind you (b) hanging up without bye (c) eating while on a call (d) camera at eye level
32. 32.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
33. 33.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
34. 34.📞 Which of these shows good call manners? (a) speaking clearly (b) calling late at night (c) loud TV behind you (d) eating while on a call
35. 35.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) shout over the noise (d) leave the class
36. 36.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
37. 37.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
38. 38.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
39. 39.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
40. 40.🔍 Which is the odd one out? (a) saying bye before ending (b) hanging up without bye (c) camera at the ceiling (d) shouting into the phone

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