Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 944 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at the ceiling (c) a quiet place for calls (d) saying your name first
2. 2.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
3. 3.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) camera at eye level (b) shouting into the phone (c) speaking clearly (d) “Is this a good time?”
5. 5.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
6. 6.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
7. 7.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) eating while on a call (d) muting when not talking
8. 8.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
9. 9.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
10. 10.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
11. 11.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) saying your name first (d) camera at the ceiling
12. 12.🔍 Which is the odd one out? (a) “Is this a good time?” (b) side talk during a call (c) saying your name first (d) speaking clearly
13. 13.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
14. 14.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
15. 15.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) a quiet place for calls (d) “Is this a good time?”
16. 16.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) a quiet place for calls (d) hanging up without bye
18. 18.🔍 Which is the odd one out? (a) saying your name first (b) hanging up without bye (c) camera at the ceiling (d) eating while on a call
19. 19.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
20. 20.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
21. 21.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
22. 22.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
23. 23.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “Who cares?” (d) “He’s out. Bye.”
24. 24.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
25. 25.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) loud TV behind you (d) hanging up without bye
26. 26.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
27. 27.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
28. 28.📞 Which of these shows poor call manners? (a) saying your name first (b) side talk during a call (c) a quiet place for calls (d) camera at eye level
29. 29.True or false: “side talk during a call” shows good call manners. (a) True (b) False
30. 30.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
31. 31.True or false: “eating while on a call” shows good call manners. (a) True (b) False
32. 32.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
33. 33.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
34. 34.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) muting when not talking (b) “Is this a good time?” (c) eating while on a call (d) camera at eye level
36. 36.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
37. 37.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) side talk during a call (d) camera at eye level
38. 38.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
39. 39.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
40. 40.📞 Which of these shows good call manners? (a) hanging up without bye (b) a quiet place for calls (c) camera at the ceiling (d) loud TV behind you

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