Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 945 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at the ceiling (c) camera at eye level (d) muting when not talking
2. 2.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
3. 3.📞 Which of these shows poor call manners? (a) muting when not talking (b) hanging up without bye (c) “Is this a good time?” (d) speaking clearly
4. 4.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
5. 5.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
6. 6.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
7. 7.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
8. 8.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
9. 9.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) your own mood (d) name, number, message
10. 10.True or false: “saying your name first” shows poor call manners. (a) True (b) False
11. 11.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
12. 12.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
13. 13.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) camera at eye level (d) eating while on a call
14. 14.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
15. 15.📞 Which of these shows good call manners? (a) side talk during a call (b) speaking clearly (c) loud TV behind you (d) eating while on a call
16. 16.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
17. 17.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
18. 18.📞 Which of these shows good call manners? (a) saying your name first (b) hanging up without bye (c) camera at the ceiling (d) side talk during a call
19. 19.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) “Is this a good time?” (d) camera at the ceiling
20. 20.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
21. 21.True or false: “saying your name first” shows good call manners. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) a quiet place for calls (b) shouting into the phone (c) loud TV behind you (d) side talk during a call
23. 23.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) eating while on a call (d) camera at eye level
24. 24.📞 Which of these shows poor call manners? (a) muting when not talking (b) shouting into the phone (c) speaking clearly (d) camera at eye level
25. 25.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
26. 26.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
27. 27.📞 Which of these shows good call manners? (a) camera at the ceiling (b) loud TV behind you (c) hanging up without bye (d) a quiet place for calls
28. 28.True or false: “muting when not talking” shows good call manners. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) hanging up without bye (d) a quiet place for calls
30. 30.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
31. 31.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) side talk during a call (d) saying bye before ending
33. 33.True or false: “side talk during a call” shows good call manners. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) muting when not talking (d) loud TV behind you
35. 35.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
36. 36.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
37. 37.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) loud TV behind you (d) camera at the ceiling
39. 39.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
40. 40.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at eye level (c) shouting into the phone (d) saying bye before ending

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