Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 946 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) camera at the ceiling (d) saying your name first
2. 2.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
3. 3.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
4. 4.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
5. 5.🔍 Which is the odd one out? (a) saying bye before ending (b) calling late at night (c) hanging up without bye (d) camera at the ceiling
6. 6.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
7. 7.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
8. 8.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
9. 9.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 123 (d) 999999
10. 10.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
11. 11.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) hanging up without bye (d) a quiet place for calls
12. 12.🔍 Which is the odd one out? (a) a quiet place for calls (b) calling late at night (c) saying your name first (d) camera at eye level
13. 13.True or false: “speaking clearly” shows good call manners. (a) False (b) True
14. 14.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
15. 15.True or false: “muting when not talking” shows good call manners. (a) True (b) False
16. 16.📞 Which of these shows poor call manners? (a) saying bye before ending (b) eating while on a call (c) saying your name first (d) camera at eye level
17. 17.📞 Which of these shows poor call manners? (a) calling late at night (b) camera at eye level (c) saying your name first (d) saying bye before ending
18. 18.📞 Which of these shows good call manners? (a) eating while on a call (b) saying your name first (c) hanging up without bye (d) side talk during a call
19. 19.📞 Which of these shows poor call manners? (a) saying bye before ending (b) “Is this a good time?” (c) side talk during a call (d) a quiet place for calls
20. 20.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
21. 21.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
22. 22.📞 Which of these shows good call manners? (a) calling late at night (b) speaking clearly (c) hanging up without bye (d) camera at the ceiling
23. 23.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
24. 24.📞 Which of these shows good call manners? (a) saying bye before ending (b) loud TV behind you (c) eating while on a call (d) hanging up without bye
25. 25.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at the ceiling (c) shouting into the phone (d) hanging up without bye
27. 27.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
28. 28.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
29. 29.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
30. 30.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
31. 31.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) only the time (d) nothing
32. 32.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) side talk during a call (d) saying bye before ending
33. 33.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) shouting into the phone (d) a quiet place for calls
34. 34.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) speaking clearly (d) loud TV behind you
35. 35.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
36. 36.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) calling late at night (d) eating while on a call
37. 37.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
38. 38.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) shouting into the phone (d) muting when not talking
39. 39.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
40. 40.📞 Which of these shows good call manners? (a) camera at the ceiling (b) a quiet place for calls (c) shouting into the phone (d) eating while on a call

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