Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 947 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) camera at the ceiling (d) muting when not talking
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
3. 3.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
4. 4.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
5. 5.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
6. 6.🔍 Which is the odd one out? (a) saying your name first (b) eating while on a call (c) camera at eye level (d) speaking clearly
7. 7.True or false: “calling late at night” shows good call manners. (a) True (b) False
8. 8.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
9. 9.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) eating while on a call (d) speaking clearly
10. 10.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “He’s out. Bye.” (d) “Who cares?”
11. 11.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) muting when not talking (d) shouting into the phone
12. 12.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) eating while on a call (d) side talk during a call
13. 13.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
14. 14.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) loud TV behind you (d) saying your name first
15. 15.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
16. 16.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
17. 17.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
18. 18.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
19. 19.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) hanging up without bye (d) “Is this a good time?”
20. 20.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
21. 21.📞 Which of these shows good call manners? (a) loud TV behind you (b) “Is this a good time?” (c) camera at the ceiling (d) eating while on a call
22. 22.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) eating while on a call (d) saying your name first
23. 23.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
24. 24.📞 Which of these shows good call manners? (a) camera at the ceiling (b) speaking clearly (c) shouting into the phone (d) calling late at night
25. 25.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
26. 26.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
27. 27.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
28. 28.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
29. 29.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
30. 30.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) eating while on a call (d) saying bye before ending
31. 31.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
32. 32.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
33. 33.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
34. 34.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
35. 35.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) saying your name first (d) a quiet place for calls
36. 36.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) side talk during a call (d) speaking clearly
37. 37.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
38. 38.True or false: “muting when not talking” shows good call manners. (a) True (b) False
39. 39.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
40. 40.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person

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