Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 948 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) a quiet place for calls (d) shouting into the phone
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
3. 3.📞 Which of these shows poor call manners? (a) saying bye before ending (b) “Is this a good time?” (c) hanging up without bye (d) camera at eye level
4. 4.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at eye level (c) calling late at night (d) eating while on a call
5. 5.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
6. 6.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) eating while on a call (d) saying bye before ending
7. 7.📞 Which of these shows poor call manners? (a) loud TV behind you (b) speaking clearly (c) saying your name first (d) “Is this a good time?”
8. 8.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) saying bye before ending (d) hanging up without bye
9. 9.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) mute your microphone (d) leave the class
10. 10.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) eating while on a call (d) saying bye before ending
11. 11.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
12. 12.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
13. 13.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
14. 14.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
15. 15.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
16. 16.True or false: “eating while on a call” shows good call manners. (a) False (b) True
17. 17.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
18. 18.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) side talk during a call (d) a quiet place for calls
19. 19.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
20. 20.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
21. 21.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) calling late at night (d) speaking clearly
22. 22.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
23. 23.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
24. 24.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
25. 25.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
26. 26.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) your own mood (d) nothing
27. 27.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
28. 28.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) camera at the ceiling (c) shouting into the phone (d) hanging up without bye
29. 29.🔍 Which is the odd one out? (a) hanging up without bye (b) saying bye before ending (c) eating while on a call (d) shouting into the phone
30. 30.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
31. 31.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
32. 32.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
33. 33.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
34. 34.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
35. 35.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
36. 36.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
37. 37.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) “Who cares?” (d) hang up at once
38. 38.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
39. 39.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
40. 40.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners

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