Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 949 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
2. 2.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
3. 3.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying bye before ending (c) side talk during a call (d) shouting into the phone
4. 4.🔍 Which is the odd one out? (a) camera at the ceiling (b) muting when not talking (c) side talk during a call (d) calling late at night
5. 5.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
6. 6.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
7. 7.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
8. 8.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
9. 9.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) loud TV behind you (d) “Is this a good time?”
10. 10.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
11. 11.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) mute your microphone (d) switch off the screen
12. 12.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 999999 (d) 100000
13. 13.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them the address (d) tell them your school
14. 14.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) “Sorry, wrong number.” (d) call again and again
15. 15.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
16. 16.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
17. 17.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
18. 18.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
19. 19.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
20. 20.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
21. 21.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
22. 22.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
23. 23.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
24. 24.True or false: “eating while on a call” shows good call manners. (a) True (b) False
25. 25.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
26. 26.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) camera at eye level (d) hanging up without bye
27. 27.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) shouting into the phone (d) saying your name first
28. 28.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
29. 29.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
30. 30.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
31. 31.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
32. 32.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
33. 33.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) camera at the ceiling (d) camera at eye level
34. 34.True or false: “camera at eye level” shows good call manners. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) saying your name first (d) calling late at night
36. 36.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying bye before ending (c) hanging up without bye (d) saying your name first
37. 37.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) speaking clearly (d) eating while on a call
38. 38.True or false: “speaking clearly” shows good call manners. (a) True (b) False
39. 39.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
40. 40.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False

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