Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 950 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “eating while on a call” shows good call manners. (a) True (b) False
2. 2.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
3. 3.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
4. 4.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) only the time (d) your own mood
5. 5.📞 Which of these shows poor call manners? (a) hanging up without bye (b) “Is this a good time?” (c) speaking clearly (d) saying your name first
6. 6.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
7. 7.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
8. 8.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
9. 9.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) speaking clearly (d) calling late at night
10. 10.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) saying bye before ending (d) side talk during a call
11. 11.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) speaking clearly (d) camera at the ceiling
12. 12.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
13. 13.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
14. 14.📞 Which of these shows poor call manners? (a) saying bye before ending (b) “Is this a good time?” (c) speaking clearly (d) side talk during a call
15. 15.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
16. 16.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
17. 17.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
18. 18.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
19. 19.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
20. 20.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
21. 21.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
22. 22.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
23. 23.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
24. 24.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
25. 25.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) saying bye before ending (d) loud TV behind you
26. 26.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “He’s out. Bye.” (d) “Who cares?”
27. 27.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) leave the class (d) mute your microphone
28. 28.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
29. 29.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
30. 30.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
31. 31.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
32. 32.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
33. 33.🔍 Which is the odd one out? (a) a quiet place for calls (b) shouting into the phone (c) loud TV behind you (d) side talk during a call
34. 34.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
35. 35.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) eating while on a call (d) a quiet place for calls
36. 36.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
37. 37.🔍 Which is the odd one out? (a) side talk during a call (b) speaking clearly (c) shouting into the phone (d) loud TV behind you
38. 38.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
39. 39.🔍 Which is the odd one out? (a) muting when not talking (b) shouting into the phone (c) loud TV behind you (d) eating while on a call
40. 40.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students