Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 951 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “speaking clearly” shows good call manners. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) speaking clearly (b) eating while on a call (c) muting when not talking (d) “Is this a good time?”
3. 3.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) a quiet place for calls (d) shouting into the phone
5. 5.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
6. 6.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
7. 7.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) speaking clearly (d) camera at the ceiling
8. 8.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 100000 (d) 999999
9. 9.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
10. 10.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
11. 11.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
12. 12.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) saying your name first (d) side talk during a call
13. 13.True or false: “muting when not talking” shows good call manners. (a) False (b) True
14. 14.📞 Which of these shows good call manners? (a) camera at the ceiling (b) loud TV behind you (c) saying your name first (d) eating while on a call
15. 15.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) shout over the noise (d) switch off the screen
16. 16.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
17. 17.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
18. 18.🔍 Which is the odd one out? (a) muting when not talking (b) calling late at night (c) camera at eye level (d) saying bye before ending
19. 19.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
20. 20.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
21. 21.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
22. 22.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
23. 23.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
24. 24.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
25. 25.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) saying bye before ending (d) eating while on a call
26. 26.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
27. 27.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) “Sorry, wrong number.” (d) call again and again
28. 28.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them the address (d) tell them your school
29. 29.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
30. 30.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
31. 31.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) nothing (d) your own mood
32. 32.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
33. 33.True or false: “saying your name first” shows poor call manners. (a) False (b) True
34. 34.📞 Which of these shows good call manners? (a) camera at eye level (b) calling late at night (c) side talk during a call (d) camera at the ceiling
35. 35.True or false: “side talk during a call” shows good call manners. (a) True (b) False
36. 36.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) shouting into the phone (c) muting when not talking (d) a quiet place for calls
37. 37.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) camera at eye level (d) saying your name first
38. 38.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
39. 39.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) muting when not talking (d) hanging up without bye
40. 40.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) side talk during a call (d) a quiet place for calls

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