Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 952 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
2. 2.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) calling late at night (d) saying bye before ending
3. 3.📞 Which of these shows good call manners? (a) hanging up without bye (b) loud TV behind you (c) shouting into the phone (d) speaking clearly
4. 4.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
5. 5.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) shouting into the phone (c) camera at the ceiling (d) hanging up without bye
6. 6.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) chat for a while (d) tell them the address
7. 7.📞 Which of these shows good call manners? (a) camera at eye level (b) eating while on a call (c) shouting into the phone (d) hanging up without bye
8. 8.📞 Which of these shows good call manners? (a) calling late at night (b) muting when not talking (c) eating while on a call (d) hanging up without bye
9. 9.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
10. 10.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
11. 11.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) muting when not talking (d) calling late at night
12. 12.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
13. 13.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
14. 14.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) muting when not talking (d) side talk during a call
15. 15.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
16. 16.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
17. 17.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
18. 18.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
19. 19.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
20. 20.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) saying your name first (d) loud TV behind you
21. 21.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) saying your name first (d) calling late at night
22. 22.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
23. 23.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
24. 24.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) switch off the screen (d) leave the class
25. 25.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) calling late at night (d) a quiet place for calls
26. 26.🔍 Which is the odd one out? (a) saying your name first (b) hanging up without bye (c) muting when not talking (d) camera at eye level
27. 27.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
28. 28.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
29. 29.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) speaking clearly (d) calling late at night
30. 30.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
31. 31.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
32. 32.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) name, number, message (d) nothing
33. 33.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
34. 34.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
35. 35.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) eating while on a call (d) camera at eye level
36. 36.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
37. 37.🔍 Which is the odd one out? (a) speaking clearly (b) loud TV behind you (c) saying bye before ending (d) a quiet place for calls
38. 38.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at the ceiling (c) saying bye before ending (d) camera at eye level
39. 39.📞 Which of these shows poor call manners? (a) saying your name first (b) shouting into the phone (c) speaking clearly (d) a quiet place for calls
40. 40.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) calling late at night (d) hanging up without bye

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students