Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 953 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
2. 2.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
3. 3.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) “Is this a good time?” (d) side talk during a call
4. 4.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
5. 5.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) saying bye before ending (d) camera at the ceiling
6. 6.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
7. 7.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
8. 8.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
9. 9.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
10. 10.True or false: “muting when not talking” shows good call manners. (a) False (b) True
11. 11.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
12. 12.🔍 Which is the odd one out? (a) “Is this a good time?” (b) calling late at night (c) muting when not talking (d) saying bye before ending
13. 13.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
14. 14.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
15. 15.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
16. 16.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
17. 17.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
18. 18.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
19. 19.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) shouting into the phone (d) camera at eye level
20. 20.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 112 (d) 999999
21. 21.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
22. 22.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) saying your name first (d) loud TV behind you
23. 23.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
24. 24.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
25. 25.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
26. 26.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
27. 27.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
28. 28.True or false: “calling late at night” shows poor call manners. (a) False (b) True
29. 29.📞 Which of these shows poor call manners? (a) saying bye before ending (b) a quiet place for calls (c) eating while on a call (d) camera at eye level
30. 30.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
31. 31.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
32. 32.📞 Which of these shows good call manners? (a) calling late at night (b) muting when not talking (c) hanging up without bye (d) eating while on a call
33. 33.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
34. 34.True or false: “speaking clearly” shows good call manners. (a) False (b) True
35. 35.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) saying bye before ending (d) camera at the ceiling
37. 37.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) loud TV behind you (d) muting when not talking
38. 38.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
39. 39.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
40. 40.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) a quiet place for calls (d) loud TV behind you

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