Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 954 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) shouting into the phone (d) a quiet place for calls
3. 3.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
4. 4.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
5. 5.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) camera at the ceiling (d) saying your name first
6. 6.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) muting when not talking (d) eating while on a call
7. 7.True or false: “calling late at night” shows good call manners. (a) True (b) False
8. 8.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
9. 9.📞 Which of these shows good call manners? (a) shouting into the phone (b) saying bye before ending (c) loud TV behind you (d) camera at the ceiling
10. 10.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) a quiet place for calls (d) shouting into the phone
11. 11.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
12. 12.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
13. 13.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
14. 14.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
15. 15.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
16. 16.📞 Which of these shows poor call manners? (a) camera at eye level (b) camera at the ceiling (c) muting when not talking (d) saying your name first
17. 17.True or false: “eating while on a call” shows good call manners. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) speaking clearly (b) camera at the ceiling (c) a quiet place for calls (d) muting when not talking
19. 19.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
20. 20.📞 Which of these shows good call manners? (a) a quiet place for calls (b) calling late at night (c) loud TV behind you (d) hanging up without bye
21. 21.🔍 Which is the odd one out? (a) eating while on a call (b) muting when not talking (c) camera at eye level (d) a quiet place for calls
22. 22.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
23. 23.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
24. 24.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
25. 25.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) a quiet place for calls (d) side talk during a call
26. 26.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) saying your name first (d) loud TV behind you
27. 27.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
28. 28.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
29. 29.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
30. 30.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 100000 (d) 112
31. 31.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
32. 32.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
33. 33.True or false: “saying your name first” shows good call manners. (a) True (b) False
34. 34.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) switch off the screen (d) mute your microphone
35. 35.True or false: “calling late at night” shows poor call manners. (a) True (b) False
36. 36.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
37. 37.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
38. 38.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) camera at eye level (d) side talk during a call
39. 39.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) your own mood (d) name, number, message
40. 40.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer

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