Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 955 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) speaking clearly (d) loud TV behind you
2. 2.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
3. 3.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) switch off the screen (d) leave the class
4. 4.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) hang up silently (d) “Who are you?”
5. 5.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) saying bye before ending (d) shouting into the phone
6. 6.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
7. 7.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
8. 8.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
9. 9.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) side talk during a call (d) muting when not talking
10. 10.True or false: “speaking clearly” shows good call manners. (a) True (b) False
11. 11.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
12. 12.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
13. 13.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) “Is this a good time?” (d) camera at the ceiling
14. 14.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) camera at the ceiling (d) saying your name first
15. 15.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
16. 16.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
17. 17.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
18. 18.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 100000 (d) 999999
19. 19.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
20. 20.🔍 Which is the odd one out? (a) calling late at night (b) speaking clearly (c) camera at eye level (d) “Is this a good time?”
21. 21.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
22. 22.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
23. 23.📞 Which of these shows poor call manners? (a) shouting into the phone (b) muting when not talking (c) a quiet place for calls (d) saying your name first
24. 24.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) only the time (d) nothing
25. 25.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) calling late at night (d) a quiet place for calls
26. 26.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) side talk during a call (d) saying bye before ending
27. 27.🔍 Which is the odd one out? (a) hanging up without bye (b) saying bye before ending (c) camera at eye level (d) speaking clearly
28. 28.🔍 Which is the odd one out? (a) loud TV behind you (b) shouting into the phone (c) saying your name first (d) calling late at night
29. 29.🔍 Which is the odd one out? (a) muting when not talking (b) eating while on a call (c) saying bye before ending (d) speaking clearly
30. 30.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
31. 31.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
32. 32.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) hanging up without bye (d) saying bye before ending
33. 33.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) calling late at night (d) a quiet place for calls
34. 34.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) side talk during a call (d) speaking clearly
35. 35.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
36. 36.📞 Which of these shows poor call manners? (a) camera at eye level (b) calling late at night (c) saying your name first (d) a quiet place for calls
37. 37.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
38. 38.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
39. 39.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “He’s out. Bye.” (d) “Who cares?”
40. 40.True or false: “calling late at night” shows poor call manners. (a) True (b) False

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students