Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 956 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) camera at eye level (d) camera at the ceiling
2. 2.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
3. 3.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
4. 4.📞 Which of these shows good call manners? (a) speaking clearly (b) camera at the ceiling (c) shouting into the phone (d) side talk during a call
5. 5.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
6. 6.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
7. 7.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
8. 8.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) loud TV behind you (d) camera at eye level
9. 9.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
10. 10.🔍 Which is the odd one out? (a) calling late at night (b) a quiet place for calls (c) eating while on a call (d) shouting into the phone
11. 11.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) saying your name first (d) shouting into the phone
12. 12.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
13. 13.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
14. 14.🔍 Which is the odd one out? (a) muting when not talking (b) eating while on a call (c) loud TV behind you (d) calling late at night
15. 15.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
16. 16.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
17. 17.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) loud TV behind you (d) camera at eye level
18. 18.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
19. 19.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “May I take a message?” (d) “Who cares?”
20. 20.📞 Which of these shows poor call manners? (a) eating while on a call (b) “Is this a good time?” (c) saying bye before ending (d) camera at eye level
21. 21.📞 Which of these shows poor call manners? (a) calling late at night (b) camera at eye level (c) muting when not talking (d) a quiet place for calls
22. 22.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
23. 23.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
24. 24.📞 Which of these shows good call manners? (a) a quiet place for calls (b) hanging up without bye (c) side talk during a call (d) eating while on a call
25. 25.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) switch off the screen (d) shout over the noise
26. 26.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
27. 27.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
28. 28.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
29. 29.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
30. 30.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
31. 31.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying bye before ending (c) loud TV behind you (d) shouting into the phone
32. 32.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 123 (d) 999999
33. 33.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
34. 34.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
35. 35.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) saying your name first (d) eating while on a call
36. 36.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) speaking clearly (d) camera at the ceiling
37. 37.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
38. 38.True or false: “eating while on a call” shows good call manners. (a) True (b) False
39. 39.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
40. 40.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) saying bye before ending (d) muting when not talking

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