Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 959 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) “Is this a good time?” (d) saying bye before ending
2. 2.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) hanging up without bye (d) a quiet place for calls
3. 3.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
4. 4.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
5. 5.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them your school (d) tell them the address
6. 6.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
7. 7.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
8. 8.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
9. 9.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) “Who cares?” (d) hang up at once
10. 10.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) muting when not talking (d) loud TV behind you
11. 11.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 123 (d) 999999
12. 12.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
13. 13.📞 Which of these shows good call manners? (a) eating while on a call (b) “Is this a good time?” (c) camera at the ceiling (d) shouting into the phone
14. 14.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) eating while on a call (b) camera at eye level (c) hanging up without bye (d) calling late at night
16. 16.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) loud TV behind you (d) side talk during a call
18. 18.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
19. 19.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
20. 20.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
21. 21.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
22. 22.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
23. 23.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
24. 24.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
25. 25.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) camera at the ceiling (d) saying bye before ending
26. 26.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) a quiet place for calls (d) eating while on a call
28. 28.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
29. 29.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) camera at eye level (d) eating while on a call
30. 30.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
31. 31.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
32. 32.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
33. 33.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) camera at the ceiling (d) a quiet place for calls
34. 34.📞 Which of these shows poor call manners? (a) muting when not talking (b) calling late at night (c) “Is this a good time?” (d) camera at eye level
35. 35.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
36. 36.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
37. 37.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
38. 38.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) calling late at night (b) camera at the ceiling (c) muting when not talking (d) shouting into the phone
40. 40.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) camera at eye level (d) shouting into the phone

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