Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 960 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
2. 2.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
3. 3.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) switch off the screen (d) shout over the noise
4. 4.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
5. 5.True or false: “side talk during a call” shows good call manners. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) camera at the ceiling (d) muting when not talking
7. 7.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
8. 8.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
9. 9.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) calling late at night (d) hanging up without bye
10. 10.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
11. 11.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
12. 12.📞 Which of these shows good call manners? (a) a quiet place for calls (b) loud TV behind you (c) shouting into the phone (d) calling late at night
13. 13.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
14. 14.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
15. 15.📞 Which of these shows good call manners? (a) saying your name first (b) calling late at night (c) camera at the ceiling (d) shouting into the phone
16. 16.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) calling late at night (d) speaking clearly
17. 17.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
18. 18.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) saying your name first (d) loud TV behind you
20. 20.🔍 Which is the odd one out? (a) “Is this a good time?” (b) calling late at night (c) shouting into the phone (d) camera at the ceiling
21. 21.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
22. 22.🔍 Which is the odd one out? (a) eating while on a call (b) saying your name first (c) loud TV behind you (d) hanging up without bye
23. 23.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
24. 24.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 999999 (d) 100000
25. 25.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) saying bye before ending (d) muting when not talking
26. 26.🔍 Which is the odd one out? (a) camera at eye level (b) muting when not talking (c) eating while on a call (d) a quiet place for calls
27. 27.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
28. 28.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
29. 29.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
30. 30.📞 Which of these shows good call manners? (a) speaking clearly (b) eating while on a call (c) loud TV behind you (d) hanging up without bye
31. 31.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
32. 32.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
33. 33.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
34. 34.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying bye before ending (c) shouting into the phone (d) saying your name first
35. 35.True or false: “eating while on a call” shows good call manners. (a) False (b) True
36. 36.True or false: “calling late at night” shows poor call manners. (a) False (b) True
37. 37.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
38. 38.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
39. 39.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
40. 40.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are

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