Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 96 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) calling late at night (d) speaking clearly
2. 2.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
3. 3.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
4. 4.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
5. 5.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) hanging up without bye (d) a quiet place for calls
6. 6.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
7. 7.🔍 Which is the odd one out? (a) eating while on a call (b) camera at eye level (c) muting when not talking (d) saying your name first
8. 8.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
9. 9.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
10. 10.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) hanging up without bye (d) muting when not talking
11. 11.📞 Which of these shows poor call manners? (a) saying bye before ending (b) a quiet place for calls (c) eating while on a call (d) “Is this a good time?”
12. 12.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
13. 13.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
14. 14.📞 Which of these shows good call manners? (a) speaking clearly (b) loud TV behind you (c) hanging up without bye (d) calling late at night
15. 15.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
16. 16.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
17. 17.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
18. 18.🔍 Which is the odd one out? (a) “Is this a good time?” (b) side talk during a call (c) camera at eye level (d) a quiet place for calls
19. 19.🔍 Which is the odd one out? (a) camera at the ceiling (b) side talk during a call (c) muting when not talking (d) hanging up without bye
20. 20.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
21. 21.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
22. 22.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) “Who are you?” (d) hang up silently
23. 23.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) calling late at night (d) a quiet place for calls
24. 24.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
25. 25.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) camera at eye level (d) side talk during a call
26. 26.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
27. 27.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) nothing (d) only the time
28. 28.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) hanging up without bye (d) muting when not talking
29. 29.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
30. 30.True or false: “side talk during a call” shows good call manners. (a) False (b) True
31. 31.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
32. 32.True or false: “saying your name first” shows poor call manners. (a) False (b) True
33. 33.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
34. 34.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
35. 35.📞 Which of these shows good call manners? (a) side talk during a call (b) saying bye before ending (c) loud TV behind you (d) hanging up without bye
36. 36.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
37. 37.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
38. 38.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) loud TV behind you (d) “Is this a good time?”
39. 39.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
40. 40.🔍 Which is the odd one out? (a) calling late at night (b) hanging up without bye (c) camera at eye level (d) loud TV behind you

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