Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 97 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) shouting into the phone (b) muting when not talking (c) hanging up without bye (d) eating while on a call
2. 2.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
3. 3.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) saying your name first (d) side talk during a call
5. 5.📞 Which of these shows poor call manners? (a) speaking clearly (b) shouting into the phone (c) saying bye before ending (d) saying your name first
6. 6.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) shouting into the phone (d) camera at the ceiling
7. 7.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
8. 8.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
9. 9.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) camera at the ceiling (d) “Is this a good time?”
10. 10.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
11. 11.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
12. 12.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) “Is this a good time?” (d) calling late at night
13. 13.📞 Which of these shows poor call manners? (a) saying bye before ending (b) loud TV behind you (c) saying your name first (d) a quiet place for calls
14. 14.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
15. 15.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
16. 16.📞 Which of these shows good call manners? (a) camera at the ceiling (b) camera at eye level (c) calling late at night (d) loud TV behind you
17. 17.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) camera at the ceiling (d) shouting into the phone
18. 18.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
19. 19.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “Who cares?” (d) “He’s out. Bye.”
20. 20.🔍 Which is the odd one out? (a) a quiet place for calls (b) hanging up without bye (c) eating while on a call (d) calling late at night
21. 21.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
22. 22.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
23. 23.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
24. 24.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
25. 25.🔍 Which is the odd one out? (a) speaking clearly (b) camera at the ceiling (c) a quiet place for calls (d) saying your name first
26. 26.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) a quiet place for calls (d) shouting into the phone
27. 27.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) calling late at night (d) muting when not talking
28. 28.📞 Which of these shows good call manners? (a) saying bye before ending (b) side talk during a call (c) eating while on a call (d) camera at the ceiling
29. 29.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
30. 30.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
31. 31.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) side talk during a call (d) muting when not talking
32. 32.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
33. 33.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
34. 34.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
35. 35.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
36. 36.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
37. 37.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
38. 38.True or false: “calling late at night” shows poor call manners. (a) False (b) True
39. 39.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
40. 40.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) “Is this a good time?” (d) eating while on a call

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