Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 961 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) a quiet place for calls (d) loud TV behind you
2. 2.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
3. 3.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) only the time (d) your own mood
4. 4.📞 Which of these shows good call manners? (a) saying your name first (b) camera at the ceiling (c) eating while on a call (d) hanging up without bye
5. 5.📞 Which of these shows poor call manners? (a) calling late at night (b) “Is this a good time?” (c) speaking clearly (d) muting when not talking
6. 6.True or false: “camera at eye level” shows good call manners. (a) True (b) False
7. 7.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
8. 8.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
9. 9.🔍 Which is the odd one out? (a) hanging up without bye (b) saying bye before ending (c) calling late at night (d) shouting into the phone
10. 10.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
11. 11.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112
12. 12.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) hang up silently (d) “Sorry, wrong number.”
13. 13.🔍 Which is the odd one out? (a) side talk during a call (b) loud TV behind you (c) camera at the ceiling (d) a quiet place for calls
14. 14.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
15. 15.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
16. 16.📞 Which of these shows poor call manners? (a) eating while on a call (b) camera at eye level (c) a quiet place for calls (d) saying bye before ending
17. 17.🔍 Which is the odd one out? (a) eating while on a call (b) “Is this a good time?” (c) speaking clearly (d) a quiet place for calls
18. 18.📞 Which of these shows good call manners? (a) eating while on a call (b) speaking clearly (c) side talk during a call (d) hanging up without bye
19. 19.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) loud TV behind you (d) camera at eye level
20. 20.True or false: “calling late at night” shows good call manners. (a) False (b) True
21. 21.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) hanging up without bye (c) “Is this a good time?” (d) saying bye before ending
22. 22.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
23. 23.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) loud TV behind you (d) eating while on a call
24. 24.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
25. 25.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
26. 26.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) “Is this a good time?” (d) loud TV behind you
27. 27.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
28. 28.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
29. 29.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) side talk during a call (d) saying bye before ending
30. 30.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
31. 31.🔍 Which is the odd one out? (a) “Is this a good time?” (b) loud TV behind you (c) speaking clearly (d) a quiet place for calls
32. 32.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
33. 33.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) switch off the screen (d) shout over the noise
34. 34.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
35. 35.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) muting when not talking (d) camera at eye level
37. 37.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
38. 38.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
39. 39.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) side talk during a call (d) speaking clearly
40. 40.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them your school (d) tell them the address

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