Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 962 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
2. 2.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
3. 3.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
4. 4.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
5. 5.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
6. 6.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
7. 7.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
8. 8.True or false: “calling late at night” shows poor call manners. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) hanging up without bye (b) speaking clearly (c) muting when not talking (d) saying your name first
10. 10.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) loud TV behind you (d) muting when not talking
11. 11.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
12. 12.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
13. 13.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
14. 14.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) muting when not talking (d) calling late at night
15. 15.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
16. 16.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
17. 17.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
18. 18.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
19. 19.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
20. 20.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
21. 21.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
22. 22.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) hang up silently (d) call again and again
23. 23.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
24. 24.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) speaking clearly (d) hanging up without bye
25. 25.True or false: “eating while on a call” shows good call manners. (a) True (b) False
26. 26.📞 Which of these shows poor call manners? (a) saying bye before ending (b) eating while on a call (c) muting when not talking (d) saying your name first
27. 27.🔍 Which is the odd one out? (a) camera at eye level (b) shouting into the phone (c) camera at the ceiling (d) calling late at night
28. 28.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
29. 29.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
30. 30.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) saying bye before ending (d) loud TV behind you
31. 31.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) camera at the ceiling (d) a quiet place for calls
32. 32.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at eye level (c) loud TV behind you (d) shouting into the phone
33. 33.True or false: “calling late at night” shows good call manners. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) eating while on a call (d) saying bye before ending
35. 35.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
36. 36.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
37. 37.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
38. 38.📞 Which of these shows good call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) side talk during a call (d) eating while on a call
39. 39.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
40. 40.True or false: “camera at eye level” shows good call manners. (a) False (b) True

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