Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 963 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) muting when not talking (d) loud TV behind you
2. 2.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
3. 3.🔍 Which is the odd one out? (a) hanging up without bye (b) saying your name first (c) saying bye before ending (d) “Is this a good time?”
4. 4.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) saying your name first (d) eating while on a call
5. 5.🔍 Which is the odd one out? (a) camera at eye level (b) shouting into the phone (c) “Is this a good time?” (d) saying your name first
6. 6.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) switch off the screen (d) mute your microphone
7. 7.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
8. 8.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
9. 9.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
10. 10.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
11. 11.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) a quiet place for calls (d) shouting into the phone
12. 12.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
13. 13.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
14. 14.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
15. 15.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
16. 16.True or false: “saying your name first” shows good call manners. (a) True (b) False
17. 17.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
18. 18.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) name, number, message (d) nothing
19. 19.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
20. 20.True or false: “eating while on a call” shows good call manners. (a) False (b) True
21. 21.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
22. 22.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
23. 23.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
24. 24.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
25. 25.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
26. 26.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) hanging up without bye (d) saying your name first
27. 27.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
28. 28.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) eating while on a call (d) muting when not talking
29. 29.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) side talk during a call (d) “Is this a good time?”
30. 30.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
31. 31.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) hanging up without bye (d) a quiet place for calls
32. 32.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “May I take a message?” (d) “Who cares?”
33. 33.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) camera at eye level (d) calling late at night
34. 34.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying bye before ending (c) eating while on a call (d) calling late at night
35. 35.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
36. 36.📞 Which of these shows good call manners? (a) side talk during a call (b) “Is this a good time?” (c) camera at the ceiling (d) eating while on a call
37. 37.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) calling late at night (d) saying bye before ending
38. 38.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) camera at the ceiling (b) camera at eye level (c) shouting into the phone (d) hanging up without bye
40. 40.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called

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