Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 964 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) camera at eye level (d) loud TV behind you
2. 2.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
3. 3.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) name, number, message (d) only the time
4. 4.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) hanging up without bye (c) muting when not talking (d) camera at eye level
5. 5.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) saying bye before ending (d) calling late at night
6. 6.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) “He’s out. Bye.” (d) hang up at once
7. 7.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) camera at the ceiling (d) saying your name first
8. 8.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) saying bye before ending (d) loud TV behind you
9. 9.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
10. 10.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) camera at eye level (c) saying your name first (d) muting when not talking
11. 11.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
12. 12.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) muting when not talking (d) eating while on a call
13. 13.📞 Which of these shows poor call manners? (a) saying bye before ending (b) side talk during a call (c) “Is this a good time?” (d) saying your name first
14. 14.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) calling late at night (d) saying your name first
15. 15.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
16. 16.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
17. 17.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) eating while on a call (d) a quiet place for calls
18. 18.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
19. 19.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) saying bye before ending (d) shouting into the phone
20. 20.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) call again and again (d) “Sorry, wrong number.”
21. 21.True or false: “muting when not talking” shows good call manners. (a) False (b) True
22. 22.True or false: “side talk during a call” shows good call manners. (a) False (b) True
23. 23.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
24. 24.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
25. 25.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
26. 26.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
27. 27.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
28. 28.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
29. 29.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) speaking clearly (c) eating while on a call (d) saying bye before ending
30. 30.📞 Which of these shows good call manners? (a) camera at eye level (b) camera at the ceiling (c) shouting into the phone (d) eating while on a call
31. 31.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
32. 32.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
33. 33.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
34. 34.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
35. 35.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
36. 36.🔍 Which is the odd one out? (a) camera at eye level (b) muting when not talking (c) saying your name first (d) side talk during a call
37. 37.🔍 Which is the odd one out? (a) side talk during a call (b) camera at the ceiling (c) “Is this a good time?” (d) shouting into the phone
38. 38.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) saying your name first (d) hanging up without bye
39. 39.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
40. 40.🔍 Which is the odd one out? (a) camera at the ceiling (b) camera at eye level (c) “Is this a good time?” (d) speaking clearly

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