Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 965 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) your own mood (d) nothing
2. 2.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
3. 3.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
4. 4.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
5. 5.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) hanging up without bye (d) speaking clearly
6. 6.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
7. 7.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) side talk during a call (d) speaking clearly
8. 8.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
9. 9.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
10. 10.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
11. 11.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
12. 12.📞 Which of these shows good call manners? (a) saying bye before ending (b) camera at the ceiling (c) calling late at night (d) hanging up without bye
13. 13.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) switch off the screen (d) shout over the noise
14. 14.🔍 Which is the odd one out? (a) muting when not talking (b) shouting into the phone (c) camera at eye level (d) saying your name first
15. 15.True or false: “saying your name first” shows good call manners. (a) True (b) False
16. 16.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
17. 17.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) loud TV behind you (c) saying your name first (d) “Is this a good time?”
18. 18.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
19. 19.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
20. 20.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
21. 21.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
22. 22.📞 Which of these shows good call manners? (a) saying your name first (b) hanging up without bye (c) shouting into the phone (d) loud TV behind you
23. 23.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
24. 24.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at eye level (c) camera at the ceiling (d) eating while on a call
25. 25.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
26. 26.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
27. 27.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) loud TV behind you (d) a quiet place for calls
28. 28.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) speaking clearly (c) muting when not talking (d) saying your name first
29. 29.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
30. 30.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) side talk during a call (d) saying your name first
31. 31.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
32. 32.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
33. 33.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
34. 34.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
35. 35.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
36. 36.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
37. 37.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
38. 38.🔍 Which is the odd one out? (a) muting when not talking (b) side talk during a call (c) eating while on a call (d) camera at the ceiling
39. 39.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
40. 40.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) eating while on a call (d) speaking clearly

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students