Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 966 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) “Is this a good time?” (d) loud TV behind you
2. 2.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
3. 3.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
4. 4.🔍 Which is the odd one out? (a) loud TV behind you (b) shouting into the phone (c) saying bye before ending (d) hanging up without bye
5. 5.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
6. 6.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
7. 7.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
8. 8.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
9. 9.📞 Which of these shows good call manners? (a) camera at the ceiling (b) speaking clearly (c) shouting into the phone (d) loud TV behind you
10. 10.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
11. 11.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
12. 12.True or false: “speaking clearly” shows good call manners. (a) True (b) False
13. 13.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
14. 14.📞 Which of these shows good call manners? (a) side talk during a call (b) muting when not talking (c) calling late at night (d) eating while on a call
15. 15.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
16. 16.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
17. 17.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
18. 18.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) speaking clearly (d) side talk during a call
19. 19.📞 Which of these shows good call manners? (a) saying your name first (b) hanging up without bye (c) loud TV behind you (d) side talk during a call
20. 20.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
21. 21.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
22. 22.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
23. 23.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
24. 24.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
25. 25.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
26. 26.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
27. 27.True or false: “calling late at night” shows good call manners. (a) True (b) False
28. 28.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
29. 29.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
30. 30.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) speaking clearly (d) eating while on a call
31. 31.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
32. 32.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) speaking clearly (d) eating while on a call
33. 33.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) a quiet place for calls (d) shouting into the phone
34. 34.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
35. 35.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) eating while on a call (c) speaking clearly (d) saying your name first
36. 36.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) calling late at night (d) saying bye before ending
37. 37.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying bye before ending (c) calling late at night (d) side talk during a call
38. 38.🔍 Which is the odd one out? (a) loud TV behind you (b) shouting into the phone (c) muting when not talking (d) hanging up without bye
39. 39.True or false: “side talk during a call” shows good call manners. (a) True (b) False
40. 40.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while

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