Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 967 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “calling late at night” shows poor call manners. (a) False (b) True
2. 2.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
3. 3.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
4. 4.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) a quiet place for calls (d) eating while on a call
5. 5.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
6. 6.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
7. 7.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
8. 8.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
9. 9.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
10. 10.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at the ceiling (c) camera at eye level (d) calling late at night
11. 11.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
12. 12.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
13. 13.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
14. 14.📞 Which of these shows poor call manners? (a) shouting into the phone (b) muting when not talking (c) saying bye before ending (d) “Is this a good time?”
15. 15.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
16. 16.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
17. 17.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) “Is this a good time?” (d) calling late at night
19. 19.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
20. 20.📞 Which of these shows good call manners? (a) saying your name first (b) hanging up without bye (c) loud TV behind you (d) eating while on a call
21. 21.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying bye before ending (c) camera at the ceiling (d) saying your name first
22. 22.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) eating while on a call (d) a quiet place for calls
23. 23.True or false: “side talk during a call” shows good call manners. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) muting when not talking (b) shouting into the phone (c) camera at eye level (d) saying bye before ending
25. 25.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
26. 26.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) switch off the screen (d) leave the class
27. 27.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) hanging up without bye (d) “Is this a good time?”
28. 28.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
29. 29.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
30. 30.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) muting when not talking (d) side talk during a call
31. 31.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
32. 32.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
33. 33.📞 Which of these shows poor call manners? (a) saying your name first (b) loud TV behind you (c) speaking clearly (d) saying bye before ending
34. 34.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) camera at the ceiling (d) muting when not talking
35. 35.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) loud TV behind you (d) camera at the ceiling
36. 36.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
37. 37.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
38. 38.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
39. 39.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
40. 40.True or false: “saying your name first” shows poor call manners. (a) True (b) False

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