Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 968 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
2. 2.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 112 (d) 100000
3. 3.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) saying bye before ending (d) side talk during a call
4. 4.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
5. 5.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
6. 6.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) shouting into the phone (d) a quiet place for calls
7. 7.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) camera at the ceiling (d) saying your name first
8. 8.True or false: “speaking clearly” shows good call manners. (a) False (b) True
9. 9.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
10. 10.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) eating while on a call (c) camera at the ceiling (d) shouting into the phone
11. 11.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) eating while on a call (d) saying bye before ending
12. 12.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
13. 13.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
14. 14.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
15. 15.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
16. 16.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at the ceiling (c) camera at eye level (d) muting when not talking
17. 17.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
18. 18.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
19. 19.True or false: “calling late at night” shows good call manners. (a) True (b) False
20. 20.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
21. 21.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
22. 22.🔍 Which is the odd one out? (a) “Is this a good time?” (b) eating while on a call (c) shouting into the phone (d) side talk during a call
23. 23.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) hanging up without bye (d) a quiet place for calls
24. 24.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
25. 25.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
26. 26.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
27. 27.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) eating while on a call (d) speaking clearly
28. 28.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) saying bye before ending (d) saying your name first
30. 30.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
31. 31.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
32. 32.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
33. 33.🔍 Which is the odd one out? (a) side talk during a call (b) speaking clearly (c) calling late at night (d) eating while on a call
34. 34.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
35. 35.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) only the time (d) your own mood
36. 36.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
37. 37.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
38. 38.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) camera at the ceiling (d) camera at eye level
39. 39.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
40. 40.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners

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