Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 969 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
2. 2.True or false: “calling late at night” shows good call manners. (a) True (b) False
3. 3.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
4. 4.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
5. 5.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
6. 6.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
7. 7.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) a quiet place for calls (d) loud TV behind you
8. 8.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
9. 9.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) shouting into the phone (d) “Is this a good time?”
10. 10.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
11. 11.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
12. 12.🔍 Which is the odd one out? (a) camera at the ceiling (b) side talk during a call (c) muting when not talking (d) hanging up without bye
13. 13.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) calling late at night (d) speaking clearly
15. 15.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
16. 16.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
17. 17.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
18. 18.📞 Which of these shows poor call manners? (a) speaking clearly (b) eating while on a call (c) saying bye before ending (d) camera at eye level
19. 19.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Who are you?” (d) “Sorry, wrong number.”
20. 20.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
21. 21.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
22. 22.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) “Is this a good time?” (d) hanging up without bye
23. 23.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
24. 24.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
25. 25.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “May I take a message?” (d) “Who cares?”
26. 26.📞 Which of these shows good call manners? (a) saying bye before ending (b) calling late at night (c) loud TV behind you (d) camera at the ceiling
27. 27.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) camera at the ceiling (d) camera at eye level
28. 28.🔍 Which is the odd one out? (a) calling late at night (b) a quiet place for calls (c) eating while on a call (d) shouting into the phone
29. 29.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
30. 30.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) saying your name first (d) eating while on a call
31. 31.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) muting when not talking (d) a quiet place for calls
33. 33.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
34. 34.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
35. 35.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
36. 36.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
37. 37.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
38. 38.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
39. 39.📞 Which of these shows good call manners? (a) muting when not talking (b) calling late at night (c) eating while on a call (d) side talk during a call
40. 40.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) side talk during a call (d) speaking clearly

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