Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 970 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
2. 2.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
3. 3.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
4. 4.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
5. 5.🔍 Which is the odd one out? (a) camera at eye level (b) muting when not talking (c) shouting into the phone (d) saying bye before ending
6. 6.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) “Who cares?” (d) hang up at once
7. 7.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
8. 8.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
9. 9.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
10. 10.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
11. 11.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
12. 12.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
13. 13.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 123 (d) 999999
14. 14.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
15. 15.📞 Which of these shows poor call manners? (a) camera at eye level (b) hanging up without bye (c) “Is this a good time?” (d) muting when not talking
16. 16.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
17. 17.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
18. 18.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
19. 19.📞 Which of these shows poor call manners? (a) camera at eye level (b) loud TV behind you (c) saying bye before ending (d) a quiet place for calls
20. 20.🔍 Which is the odd one out? (a) side talk during a call (b) a quiet place for calls (c) saying bye before ending (d) speaking clearly
21. 21.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
22. 22.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
23. 23.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) camera at eye level (d) camera at the ceiling
24. 24.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) speaking clearly (d) calling late at night
25. 25.True or false: “muting when not talking” shows good call manners. (a) True (b) False
26. 26.True or false: “side talk during a call” shows good call manners. (a) True (b) False
27. 27.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
28. 28.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
29. 29.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) camera at eye level (d) speaking clearly
31. 31.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
32. 32.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
33. 33.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
34. 34.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
35. 35.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
36. 36.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
37. 37.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
38. 38.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) camera at eye level (d) shouting into the phone
39. 39.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
40. 40.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person

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