Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 98 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “Who cares?” (d) “May I take a message?”
2. 2.True or false: “saying your name first” shows poor call manners. (a) False (b) True
3. 3.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
4. 4.True or false: “eating while on a call” shows good call manners. (a) False (b) True
5. 5.True or false: “speaking clearly” shows good call manners. (a) True (b) False
6. 6.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
7. 7.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 100000 (d) 112
8. 8.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
9. 9.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
10. 10.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
11. 11.🔍 Which is the odd one out? (a) calling late at night (b) a quiet place for calls (c) eating while on a call (d) loud TV behind you
12. 12.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
13. 13.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
14. 14.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
15. 15.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
16. 16.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
17. 17.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
18. 18.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) side talk during a call (c) camera at eye level (d) speaking clearly
19. 19.🔍 Which is the odd one out? (a) loud TV behind you (b) shouting into the phone (c) muting when not talking (d) camera at the ceiling
20. 20.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
21. 21.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) “Is this a good time?” (d) side talk during a call
22. 22.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
23. 23.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
24. 24.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
25. 25.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
26. 26.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
27. 27.🔍 Which is the odd one out? (a) eating while on a call (b) muting when not talking (c) saying bye before ending (d) a quiet place for calls
28. 28.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) muting when not talking (d) hanging up without bye
30. 30.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
31. 31.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) saying your name first (d) calling late at night
32. 32.📞 Which of these shows good call manners? (a) muting when not talking (b) loud TV behind you (c) calling late at night (d) eating while on a call
33. 33.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) camera at eye level (d) shouting into the phone
34. 34.🔍 Which is the odd one out? (a) camera at the ceiling (b) speaking clearly (c) saying your name first (d) a quiet place for calls
35. 35.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) a quiet place for calls (d) shouting into the phone
36. 36.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) hang up silently (d) call again and again
37. 37.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
38. 38.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying bye before ending (c) muting when not talking (d) eating while on a call
39. 39.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
40. 40.True or false: “camera at eye level” shows good call manners. (a) False (b) True

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