Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 971 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) hanging up without bye (b) saying bye before ending (c) “Is this a good time?” (d) saying your name first
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
3. 3.📞 Which of these shows good call manners? (a) saying bye before ending (b) hanging up without bye (c) eating while on a call (d) loud TV behind you
4. 4.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
5. 5.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
6. 6.🔍 Which is the odd one out? (a) side talk during a call (b) camera at the ceiling (c) speaking clearly (d) calling late at night
7. 7.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) side talk during a call (d) “Is this a good time?”
8. 8.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) saying your name first (c) camera at eye level (d) speaking clearly
9. 9.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) side talk during a call (d) hanging up without bye
10. 10.🔍 Which is the odd one out? (a) eating while on a call (b) muting when not talking (c) side talk during a call (d) hanging up without bye
11. 11.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
12. 12.🔍 Which is the odd one out? (a) camera at eye level (b) camera at the ceiling (c) a quiet place for calls (d) muting when not talking
13. 13.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) speaking clearly (c) hanging up without bye (d) saying your name first
14. 14.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
15. 15.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
16. 16.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) eating while on a call (d) “Is this a good time?”
17. 17.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
18. 18.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) your own mood (d) nothing
19. 19.📞 Which of these shows poor call manners? (a) speaking clearly (b) calling late at night (c) saying bye before ending (d) muting when not talking
20. 20.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
21. 21.🔍 Which is the odd one out? (a) side talk during a call (b) camera at eye level (c) camera at the ceiling (d) shouting into the phone
22. 22.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
23. 23.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
24. 24.🔍 Which is the odd one out? (a) saying your name first (b) hanging up without bye (c) side talk during a call (d) eating while on a call
25. 25.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
26. 26.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) hanging up without bye (d) camera at eye level
27. 27.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
28. 28.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) saying bye before ending (b) hanging up without bye (c) eating while on a call (d) loud TV behind you
30. 30.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
31. 31.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
32. 32.📞 Which of these shows good call manners? (a) loud TV behind you (b) a quiet place for calls (c) calling late at night (d) hanging up without bye
33. 33.True or false: “speaking clearly” shows good call manners. (a) False (b) True
34. 34.📞 Which of these shows poor call manners? (a) saying bye before ending (b) loud TV behind you (c) saying your name first (d) a quiet place for calls
35. 35.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) saying your name first (d) muting when not talking
36. 36.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
37. 37.📞 Which of these shows poor call manners? (a) saying bye before ending (b) “Is this a good time?” (c) side talk during a call (d) a quiet place for calls
38. 38.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
39. 39.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) “May I take a message?” (d) hang up at once
40. 40.📞 Which of these shows good call manners? (a) saying your name first (b) eating while on a call (c) side talk during a call (d) camera at the ceiling

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