Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 972 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “speaking clearly” shows good call manners. (a) False (b) True
2. 2.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
3. 3.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) shout over the noise (d) mute your microphone
4. 4.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) eating while on a call (d) calling late at night
5. 5.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) a quiet place for calls (d) camera at the ceiling
6. 6.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
7. 7.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
8. 8.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
9. 9.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) calling late at night (d) speaking clearly
10. 10.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
11. 11.🔍 Which is the odd one out? (a) eating while on a call (b) camera at eye level (c) camera at the ceiling (d) calling late at night
12. 12.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
13. 13.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying your name first (c) speaking clearly (d) muting when not talking
14. 14.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) eating while on a call (d) saying bye before ending
15. 15.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
16. 16.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
17. 17.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
18. 18.🔍 Which is the odd one out? (a) camera at eye level (b) hanging up without bye (c) speaking clearly (d) a quiet place for calls
19. 19.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
20. 20.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
21. 21.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) hang up silently (d) “Who are you?”
22. 22.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
23. 23.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
24. 24.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
25. 25.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
26. 26.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
27. 27.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) muting when not talking (d) side talk during a call
28. 28.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
29. 29.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
30. 30.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
31. 31.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
32. 32.True or false: “saying your name first” shows poor call manners. (a) True (b) False
33. 33.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
34. 34.True or false: “saying your name first” shows good call manners. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) eating while on a call (b) a quiet place for calls (c) camera at the ceiling (d) calling late at night
36. 36.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
37. 37.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
38. 38.🔍 Which is the odd one out? (a) muting when not talking (b) eating while on a call (c) camera at the ceiling (d) shouting into the phone
39. 39.📞 Which of these shows good call manners? (a) a quiet place for calls (b) shouting into the phone (c) loud TV behind you (d) eating while on a call
40. 40.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners

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