Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 973 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) camera at the ceiling (b) camera at eye level (c) side talk during a call (d) shouting into the phone
2. 2.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
3. 3.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
4. 4.📞 Which of these shows good call manners? (a) shouting into the phone (b) saying your name first (c) camera at the ceiling (d) eating while on a call
5. 5.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at eye level (c) calling late at night (d) a quiet place for calls
6. 6.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
7. 7.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
8. 8.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) loud TV behind you (d) muting when not talking
9. 9.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
10. 10.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) speaking clearly (d) side talk during a call
11. 11.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) only the time (d) name, number, message
12. 12.📞 Which of these shows good call manners? (a) saying bye before ending (b) side talk during a call (c) loud TV behind you (d) camera at the ceiling
13. 13.🔍 Which is the odd one out? (a) camera at eye level (b) shouting into the phone (c) speaking clearly (d) saying your name first
14. 14.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) speaking clearly (d) hanging up without bye
15. 15.True or false: “calling late at night” shows good call manners. (a) False (b) True
16. 16.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) a quiet place for calls (d) side talk during a call
17. 17.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
18. 18.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
19. 19.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
20. 20.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
21. 21.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) saying your name first (d) hanging up without bye
22. 22.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
23. 23.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
24. 24.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
25. 25.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
26. 26.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
27. 27.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) “Is this a good time?” (d) eating while on a call
28. 28.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
29. 29.📞 Which of these shows poor call manners? (a) saying bye before ending (b) shouting into the phone (c) a quiet place for calls (d) speaking clearly
30. 30.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) side talk during a call (d) speaking clearly
31. 31.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) loud TV behind you (d) saying bye before ending
32. 32.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
33. 33.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 112 (d) 100000
34. 34.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
35. 35.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
36. 36.🔍 Which is the odd one out? (a) “Is this a good time?” (b) loud TV behind you (c) speaking clearly (d) muting when not talking
37. 37.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
38. 38.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) loud TV behind you (b) saying your name first (c) camera at the ceiling (d) hanging up without bye
40. 40.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently

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