Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 974 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
2. 2.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
3. 3.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) speaking clearly (d) hanging up without bye
4. 4.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) hang up at once (d) “He’s out. Bye.”
5. 5.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) hanging up without bye (b) “Is this a good time?” (c) eating while on a call (d) shouting into the phone
7. 7.True or false: “calling late at night” shows good call manners. (a) False (b) True
8. 8.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
9. 9.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
10. 10.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
11. 11.📞 Which of these shows good call manners? (a) muting when not talking (b) shouting into the phone (c) side talk during a call (d) camera at the ceiling
12. 12.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) side talk during a call (d) loud TV behind you
13. 13.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) camera at eye level (b) side talk during a call (c) shouting into the phone (d) eating while on a call
15. 15.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
16. 16.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
17. 17.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) hanging up without bye (d) loud TV behind you
19. 19.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) muting when not talking (d) hanging up without bye
20. 20.True or false: “saying your name first” shows good call manners. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) eating while on a call (d) “Is this a good time?”
22. 22.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
23. 23.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
24. 24.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) your own mood (d) only the time
25. 25.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) hanging up without bye (d) “Is this a good time?”
26. 26.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
27. 27.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
28. 28.📞 Which of these shows poor call manners? (a) hanging up without bye (b) a quiet place for calls (c) speaking clearly (d) saying your name first
29. 29.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) hanging up without bye (d) camera at eye level
30. 30.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
31. 31.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
32. 32.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 123 (d) 999999
33. 33.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) saying bye before ending (d) side talk during a call
34. 34.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) camera at the ceiling (d) camera at eye level
35. 35.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
36. 36.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
37. 37.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
38. 38.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) calling late at night (d) “Is this a good time?”
39. 39.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
40. 40.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) call again and again (d) “Who are you?”

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