Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 975 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
2. 2.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
3. 3.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
4. 4.True or false: “eating while on a call” shows good call manners. (a) False (b) True
5. 5.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
6. 6.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
7. 7.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
8. 8.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) saying bye before ending (d) hanging up without bye
9. 9.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) only the time (d) nothing
10. 10.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) hanging up without bye (d) “Is this a good time?”
11. 11.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
12. 12.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
13. 13.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
14. 14.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
15. 15.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
16. 16.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
17. 17.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) camera at eye level (d) eating while on a call
18. 18.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
19. 19.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
20. 20.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
21. 21.True or false: “speaking clearly” shows good call manners. (a) False (b) True
22. 22.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying your name first (c) saying bye before ending (d) speaking clearly
23. 23.True or false: “calling late at night” shows poor call manners. (a) False (b) True
24. 24.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
25. 25.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
26. 26.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) shouting into the phone (d) muting when not talking
27. 27.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) saying bye before ending (d) shouting into the phone
29. 29.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) saying bye before ending (d) shouting into the phone
30. 30.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
31. 31.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
32. 32.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
33. 33.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) saying bye before ending (d) eating while on a call
34. 34.📞 Which of these shows good call manners? (a) eating while on a call (b) “Is this a good time?” (c) shouting into the phone (d) loud TV behind you
35. 35.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
36. 36.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
37. 37.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
38. 38.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
39. 39.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
40. 40.True or false: “saying your name first” shows poor call manners. (a) False (b) True

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