Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 976 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
2. 2.📞 Which of these shows good call manners? (a) hanging up without bye (b) “Is this a good time?” (c) calling late at night (d) loud TV behind you
3. 3.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) saying your name first (d) calling late at night
4. 4.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
5. 5.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
6. 6.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying your name first (c) calling late at night (d) camera at the ceiling
7. 7.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
8. 8.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
9. 9.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
10. 10.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
11. 11.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
12. 12.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at eye level (c) saying bye before ending (d) shouting into the phone
13. 13.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
14. 14.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112
15. 15.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
16. 16.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) “Is this a good time?” (d) eating while on a call
17. 17.🔍 Which is the odd one out? (a) side talk during a call (b) a quiet place for calls (c) shouting into the phone (d) camera at the ceiling
18. 18.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) calling late at night (d) muting when not talking
19. 19.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
20. 20.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Who are you?” (d) “Sorry, wrong number.”
21. 21.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
22. 22.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
23. 23.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
24. 24.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
25. 25.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
26. 26.True or false: “calling late at night” shows poor call manners. (a) True (b) False
27. 27.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
28. 28.📞 Which of these shows good call manners? (a) calling late at night (b) camera at eye level (c) eating while on a call (d) side talk during a call
29. 29.True or false: “side talk during a call” shows good call manners. (a) True (b) False
30. 30.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) saying your name first (d) hanging up without bye
32. 32.True or false: “muting when not talking” shows good call manners. (a) True (b) False
33. 33.True or false: “calling late at night” shows good call manners. (a) True (b) False
34. 34.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
35. 35.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
36. 36.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) eating while on a call (d) saying bye before ending
37. 37.True or false: “eating while on a call” shows good call manners. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at eye level (c) eating while on a call (d) shouting into the phone
39. 39.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
40. 40.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) your own mood (d) name, number, message

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