Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 977 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
2. 2.📞 Which of these shows poor call manners? (a) muting when not talking (b) shouting into the phone (c) a quiet place for calls (d) saying your name first
3. 3.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) “Who cares?” (d) hang up at once
4. 4.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
5. 5.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
6. 6.True or false: “speaking clearly” shows good call manners. (a) False (b) True
7. 7.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
8. 8.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
9. 9.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) “Who are you?” (d) call again and again
10. 10.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
11. 11.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
12. 12.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
13. 13.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
14. 14.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
15. 15.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) camera at the ceiling (d) saying your name first
17. 17.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
18. 18.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
19. 19.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
20. 20.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
21. 21.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) shouting into the phone (d) “Is this a good time?”
22. 22.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
23. 23.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
24. 24.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
25. 25.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
26. 26.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
27. 27.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
28. 28.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
29. 29.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) switch off the screen (d) leave the class
30. 30.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
31. 31.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
32. 32.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
33. 33.🔍 Which is the odd one out? (a) “Is this a good time?” (b) side talk during a call (c) camera at eye level (d) saying your name first
34. 34.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
35. 35.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
36. 36.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
37. 37.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) side talk during a call (d) saying your name first
38. 38.📞 Which of these shows good call manners? (a) loud TV behind you (b) muting when not talking (c) camera at the ceiling (d) shouting into the phone
39. 39.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) calling late at night (d) camera at the ceiling
40. 40.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners

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