Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 978 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
3. 3.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) camera at the ceiling (d) speaking clearly
5. 5.📞 Which of these shows poor call manners? (a) calling late at night (b) muting when not talking (c) saying your name first (d) a quiet place for calls
6. 6.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) shouting into the phone (d) camera at eye level
7. 7.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
8. 8.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
9. 9.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
10. 10.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) name, number, message (d) only the time
11. 11.True or false: “saying your name first” shows poor call manners. (a) False (b) True
12. 12.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “He’s out. Bye.” (d) “Who cares?”
13. 13.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) camera at the ceiling (c) shouting into the phone (d) hanging up without bye
14. 14.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
15. 15.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
16. 16.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) side talk during a call (d) speaking clearly
17. 17.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
18. 18.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
19. 19.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) switch off the screen (d) mute your microphone
20. 20.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
21. 21.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
22. 22.📞 Which of these shows poor call manners? (a) muting when not talking (b) hanging up without bye (c) “Is this a good time?” (d) camera at eye level
23. 23.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
24. 24.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) shouting into the phone (d) saying your name first
25. 25.True or false: “calling late at night” shows good call manners. (a) True (b) False
26. 26.📞 Which of these shows poor call manners? (a) muting when not talking (b) side talk during a call (c) camera at eye level (d) saying bye before ending
27. 27.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) muting when not talking (d) speaking clearly
28. 28.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
29. 29.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) speaking clearly (d) eating while on a call
30. 30.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) loud TV behind you (d) shouting into the phone
31. 31.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
32. 32.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) muting when not talking (d) calling late at night
33. 33.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
34. 34.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) a quiet place for calls (d) shouting into the phone
35. 35.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) speaking clearly (b) eating while on a call (c) saying your name first (d) camera at eye level
37. 37.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) saying your name first (b) side talk during a call (c) calling late at night (d) camera at the ceiling
39. 39.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
40. 40.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False

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