Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 979 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) speaking clearly (b) loud TV behind you (c) shouting into the phone (d) eating while on a call
2. 2.📞 Which of these shows poor call manners? (a) shouting into the phone (b) saying your name first (c) camera at eye level (d) saying bye before ending
3. 3.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
4. 4.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) camera at the ceiling (d) speaking clearly
5. 5.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
6. 6.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) “Is this a good time?” (d) calling late at night
7. 7.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “He’s out. Bye.” (d) “Who cares?”
8. 8.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) calling late at night (d) saying your name first
9. 9.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) saying your name first (d) calling late at night
11. 11.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
12. 12.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
13. 13.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
14. 14.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
15. 15.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
16. 16.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
17. 17.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) a quiet place for calls (d) side talk during a call
18. 18.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
19. 19.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
20. 20.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them your school (d) tell them the address
21. 21.📞 Which of these shows good call manners? (a) camera at the ceiling (b) loud TV behind you (c) eating while on a call (d) saying bye before ending
22. 22.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
23. 23.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
24. 24.📞 Which of these shows good call manners? (a) muting when not talking (b) shouting into the phone (c) eating while on a call (d) camera at the ceiling
25. 25.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) saying your name first (d) shouting into the phone
27. 27.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
28. 28.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
29. 29.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
30. 30.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
31. 31.🔍 Which is the odd one out? (a) “Is this a good time?” (b) loud TV behind you (c) camera at the ceiling (d) shouting into the phone
32. 32.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
33. 33.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) camera at eye level (d) side talk during a call
34. 34.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) a quiet place for calls (d) hanging up without bye
35. 35.🔍 Which is the odd one out? (a) “Is this a good time?” (b) loud TV behind you (c) camera at eye level (d) muting when not talking
36. 36.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) saying your name first (d) hanging up without bye
37. 37.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
38. 38.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
39. 39.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
40. 40.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000

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