Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 980 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
2. 2.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at the ceiling (c) camera at eye level (d) speaking clearly
3. 3.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
4. 4.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) mute your microphone (d) leave the class
5. 5.🔍 Which is the odd one out? (a) hanging up without bye (b) “Is this a good time?” (c) shouting into the phone (d) eating while on a call
6. 6.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
7. 7.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
8. 8.🔍 Which is the odd one out? (a) camera at eye level (b) hanging up without bye (c) shouting into the phone (d) eating while on a call
9. 9.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
10. 10.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently
11. 11.📞 Which of these shows poor call manners? (a) speaking clearly (b) eating while on a call (c) saying your name first (d) camera at eye level
12. 12.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
13. 13.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) only the time (d) name, number, message
14. 14.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) shouting into the phone (d) saying your name first
15. 15.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) side talk during a call (d) camera at eye level
16. 16.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
17. 17.📞 Which of these shows good call manners? (a) eating while on a call (b) saying bye before ending (c) loud TV behind you (d) shouting into the phone
18. 18.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
19. 19.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
20. 20.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
21. 21.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) saying your name first (d) calling late at night
22. 22.True or false: “muting when not talking” shows good call manners. (a) True (b) False
23. 23.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) camera at the ceiling (d) speaking clearly
24. 24.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
25. 25.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “Who cares?” (d) “May I take a message?”
26. 26.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
27. 27.True or false: “side talk during a call” shows good call manners. (a) True (b) False
28. 28.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
29. 29.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
30. 30.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
31. 31.True or false: “saying your name first” shows good call manners. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) calling late at night (d) eating while on a call
33. 33.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
34. 34.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
35. 35.🔍 Which is the odd one out? (a) shouting into the phone (b) saying bye before ending (c) camera at eye level (d) a quiet place for calls
36. 36.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
37. 37.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) saying your name first (d) side talk during a call
38. 38.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
39. 39.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
40. 40.🔍 Which is the odd one out? (a) “Is this a good time?” (b) hanging up without bye (c) a quiet place for calls (d) camera at eye level

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students